Policies & Fees

Ordering is Easy

Simply call us at 813-319-8060 for our Tampa location and 407-857-3970 for our Orlando location before 4:00 p.m. Monday thru Friday. You may also place orders via email. For Tampa Bay area: orderstpa@primosgourmetcatering.com. For Orlando Area ordersmco@primosgourmetcatering.com

We appreciate your order as far in advance as possible. Breakfast orders must be placed by 12 noon for the next business day and lunch orders by 2 p.m. for the next business day. We understand that situations sometimes arise suddenly and we will make every effort to accommodate any last minute orders. Please note a surcharge may apply to orders made beyond the times listed above.

Minimums

10 guests or a $65.00 minimum applies to all orders for delivery, excluding tax and delivery. Please note that menu prices do not include sales tax. Sales tax is currently 7%

Presentation

Primo’s Gourmet Catering uses high-quality disposable platters with pop-off lids for your event. Primo’s cares about our environment and we are always looking for new ways to enhance our eco-friendly practices. For conservation purposes, we only provide servings spoons, forks, tongs upon request.

Disposable wire chafing dishes, inserts and sternos are available for hot entrees at $10.00 per set. Heavy-weight plastic plates, utensils, and napkins are available for an additional $1.00 per person. We strive to be environmentally responsible whenever we can.  We offer a variety of glass, ceramic and stainless steel chafing dishes for your event for a minimal fee.

Delivery

Primo’s Gourmet Catering delivers to Tampa, Orlando  and all surrounding areas. Delivery Charges vary depending on location and required set up time.  Deliveries are allotted up to a 30 minute window prior to scheduled event time. Normal delivery prices apply to Monday-Friday, 7:30am-5:00pm.  All other times may incur an additional fee. Evening and Weekend orders and delivery are available based on event and minimum. Please inquire within for these special events.

Payments

We accept Visa, MasterCard, American Express, Company Check or Cash. We also offer company house accounts with monthly billing available for businesses with multiple orders per month.

Cancellation Policy

Primo’s Gourmet Catering requires a 48 hour cancellation notice on all orders. Cancellations made inside a 48-24 hours prior to event date will incur a 50% cancellation charge. Orders canceled less than 24 hours will be billed at 100% of total invoice. Orders may not be cancelled or reduced in numbers day of the event.

*Prices are subject to change