POLICIES & FEES
POLICIES & FEES
Orders canceled or reduced in numbers within the below timeline are subject to 100% billing of the total invoice.
• 12 hours for standard orders placed
• 24 hours for any specialty items requesting shopping
• Up to 72 hours for any orders requiring additional shipping costs
Orders pertaining to specialty items, shopping requests, perishable goods or anything requiring restocking fees of purchased items are also subject to cancellation charges between 50% and 100% of the original invoice and are at the sole discretion of Primo’s Gourmet Catering.
Exemptions are also at the sole discretion of Primo’s Gourmet Catering to include items such as specialty items that have not yet been purchased or non-perishable goods already in stock.
(Prices are subject to change.)
Liquor Handling Fee: All catering orders involving the purchase of liquor, wine or beer will require a customer’s credit card for purchase. An applicable handling fee will apply. A copy of the receipt will be provided to you with your invoice.
Shopping Fees: Shopping fees can range from $20 to $75, depending on the number of stops that are required to pick up specialty items.
Restaurant Pick-up Fees: A 50% service fee will be added to the cost of restaurant invoice total. Primo’s Gourmet Catering will repackage “take out” food into aviation compatible packaging and label accordingly.
OTS Orders: Orders that are placed the same day of catering are considered on the spot (OTS). We will always do our best to accommodate OTS orders, but if manpower needs to be reassigned from existing orders to OTS orders, there may be an additional fee.